Frequently Asked Questions

Book as early as you can for weekends, holidays, weddings, and prom season. For airport transfers and point-to-point rides, 1-2 weeks ahead is usually enough. Same-day rides depend on vehicle availability.

Book online with your service, vehicle, date, time, pickup, and drop-off details. You can also call or text (415) 723-8500 if you want help choosing the right vehicle.

Yes. Contact us as soon as possible if your date, time, pickup, drop-off, or passenger count changes. Same-day changes are handled when vehicle and driver schedules allow.

Cancel 24+ hours before pickup for a refund minus processing fees. Short-notice cancellations may be partially or fully non-refundable. Weddings, proms, holidays, and special events may require longer notice.

Standard bookings require a valid card to hold the reservation. Weddings, proms, holidays, and larger group bookings may require a deposit.

Add your flight number when booking. We track the flight and meet you at the designated pickup area. Domestic arrivals include 60 minutes of wait time from landing; international arrivals include 90 minutes.

We monitor flight status and adjust pickup timing for early or delayed arrivals. There is no extra charge for flight delays.

For curbside pickup, your driver meets you at the designated limo pickup area. Meet and Greet service is available for an added fee inside baggage claim with a name sign.

We serve SFO, OAK, and SJC, plus smaller regional airports by request.

Yes. Airport access fees and standard tolls for your quoted route are included in the price shown.

Our fleet includes luxury sedans (Mercedes S-Class) and SUVs (Cadillac Escalade ESV). For larger groups, we can arrange additional vehicles—just contact us.

Vehicles include bottled water, climate control, leather seating, and phone charging. Ask us about Wi-Fi, entertainment screens, or bar setups for larger vehicles.

Yes. Rear-facing, forward-facing, and booster seats are available for $15 each. Request car seats when booking so we can prepare the right setup.

Capacity varies: Sedan (3 passengers), SUV (6 passengers). For larger groups, contact us for custom solutions.

Tell us if you have more than 2 standard bags per passenger, golf clubs, skis, strollers, or oversized items. We will recommend the right vehicle before confirming.

Quotes include base fare, 20% driver gratuity, fuel surcharge, applicable taxes, airport fees, and standard tolls for the route. Extra stops, added wait time, and special requests may change the total.

Airport and point-to-point pricing is based on route distance, travel time, vehicle type, date, and time. Hourly charters use an hourly rate with a minimum booking time.

Yes. A 20% driver gratuity is included in quotes, so tipping is already handled.

We accept major credit cards. Approved corporate accounts can use invoicing. Payment or card authorization is required to confirm a reservation.

Possible add-ons include extra stops, child car seats, wait time beyond the included period, late-night service, parking, and holiday surcharges.

Yes. Corporate accounts can include recurring booking support, consolidated billing, and dedicated dispatch coordination.

We serve San Francisco, Oakland, San Jose, the Peninsula, the East Bay, Marin, Napa, Sonoma, Monterey, Sacramento, and other Northern California routes by request.

Drivers usually arrive 10-15 minutes before pickup. For airport drop-offs, schedule pickup about 2 hours before domestic flights and 3 hours before international flights.

Hourly bookings can often be extended at the hourly rate, subject to driver and vehicle availability. Let your driver or dispatch know as early as possible.

Yes. Add stops when booking so the route and timing are accurate. Hourly charters are best for multiple stops or flexible itineraries.

No. Smoking, vaping, and e-cigarettes are not allowed in any vehicle.

Passengers 21 and older may consume alcohol where legally permitted. Service can be ended without refund for unsafe, disruptive, or illegal behavior.

Yes. Chauffeurs are licensed, insured, background-checked, and familiar with Bay Area airports, venues, routes, and pickup rules.

Yes. We handle bride and groom transfers, wedding party rides, guest transportation, and multi-vehicle coordination.

Yes. We provide prom and homecoming transportation for students and groups. Book early for spring weekends.

Yes. We provide Napa and Sonoma wine tour transportation with a custom or preplanned itinerary. Wine tours require a 5-hour minimum.

Yes. We handle executive airport pickups, client transportation, conference rides, team outings, and roadshow schedules.

Yes. Private city tours can include the Golden Gate Bridge, Fisherman's Wharf, Chinatown, Twin Peaks, and other Bay Area stops.